HIGH HIT RATE TEST ITIL-4-BRM DUMPS DEMO FOR REAL EXAM

High Hit Rate Test ITIL-4-BRM Dumps Demo for Real Exam

High Hit Rate Test ITIL-4-BRM Dumps Demo for Real Exam

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Tags: Test ITIL-4-BRM Dumps Demo, Training ITIL-4-BRM Solutions, ITIL-4-BRM Complete Exam Dumps, ITIL-4-BRM Exam Course, ITIL-4-BRM Valid Study Materials

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 2
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 3
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 4
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 5
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q23-Q28):

NEW QUESTION # 23
An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.
What should this team do NEXT?

  • A. Look for evidence of missing capabilities.
  • B. Proceed to Level 3.
  • C. Set the target capability level.
  • D. Identify evidence for every criterion that has been met.

Answer: D

Explanation:
After reviewing Level 2 criteria, the next step is to collect and document evidence for each criterion that has been met to validate the assessment before moving forward.


NEW QUESTION # 24
Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

  • A. Service consumer
  • B. External regulators
  • C. Key stakeholders
  • D. IT service provider

Answer: A

Explanation:
A core challenge for Business Relationship Management is that the practice often lacks insight into the operating models of the service consumer, which hampers its ability to align services with consumer needs.


NEW QUESTION # 25
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
Which TWO factors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users

  • A. 1 and 4
  • B. 1 and 2
  • C. 3 and 4
  • D. 2 and 3

Answer: B

Explanation:
Dependencies on partner and suppliers (1) and on other internal service providers (2) introduce additional complexity in coordinating and managing the end-to-end service relationship.


NEW QUESTION # 26
Which is an example of 'Analysing the Voice of the customer'?

  • A. Surveying customers about their opinions of a new software application
  • B. Performing regular reviews of 'Voice of the customer' activities
  • C. Interpreting feedback from customers about a software application and prioritizing actions
  • D. Responding to a customer regarding their concerns about relationship management activities.

Answer: C

Explanation:
Analysing the Voice of the Customer involves reviewing and interpreting customer feedback to identify priorities and actions, which is exemplified by interpreting feedback and prioritizing actions.


NEW QUESTION # 27
An organization has created a value stream to define new or changed service level agreements (SLAs).
What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?
1. Identify customer requirements
2 Create a draft SLA
3. Verify that SLA is achievable
4. Negotiate agreed SLA

  • A. 1 and 4
  • B. 3 and 4
  • C. 1 and 2
  • D. 2 and 3

Answer: A

Explanation:
BRM engages in understanding and capturing customer requirements (activity 1) and plays a key role in negotiating the agreed SLA (activity 4) to ensure alignment with stakeholder expectations.


NEW QUESTION # 28
......

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